Refund Policy

Refund Policy – Ruhi Bano

At Ruhi Bano, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

1. Eligibility for Refunds
You may request a refund if:

• The item received is damaged, defective, or incorrect
• The product is unused, unworn, and in its original packaging
• The refund request is made within 7 days of receiving the order

2. Non-Refundable Items
The following items are not eligible for refunds:

• Used or worn products
• Items purchased on sale or discount (unless defective)
• Customized or made-to-order products

3. Refund Process
To initiate a refund:

• Contact our support team at contact@ruhibano.com with your order details
• Provide clear images (if applicable) showing the issue
• Once approved, you will receive instructions for returning the item

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

5. Refund Approval & Timeline

• Once we receive and inspect the returned item, we will notify you of the refund status
• Approved refunds will be processed within 5–10 business days to your original payment method

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with your request.

7. Late or Missing Refunds
If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, reach out to us at contact@ruhibano.com

8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: contact@ruhibano.com

Ruhi Bano reserves the right to update or modify this policy at any time without prior notice.